Originally published: 03.01.20 by Joe Samel
The HVACR industry has been doing service the same way for decades. Today, sensor technology has made monitoring and remote diagnostics possible, making smart maintenance the future of HVACR service.
If your company is using smart HVACR maintenance to give your customers confidence in your work and peace of mind about their systems, there are a few things you may want your technicians to know.
New to smart HVACR maintenance? Maybe you don’t even know about it yet, but you can get smart about smart maintenance and help your company grow.
Think about smart HVACR maintenance like the check engine light in your vehicle and the way automotive technicians can run a system check to identify maintenance issues for your car.
With sensors on the HVACR system monitoring performance 24/7, homeowners and their contractors can be alerted to issues and help protect against system failure.
Fewer than 20 percent of homeowners buy a maintenance plan and up to one-third cancel each year. Many traditional maintenance offerings don’t bring peace of mind or enough perceived homeowner value.
With today’s technology your firm can now offer detailed, customized information on a homeowner’s system, driving engagement and renewals.
More than 40 percent of newly installed residential HVACR systems are not installed correctly per the EPA. Smart maintenance helps drive accurate installs and repairs.
By running performance checks, technicians can confirm their work while reducing callbacks and increasing productivity. Diagnostics from smart sensors can be enhanced to confirm and solve system errors, helping technicians perform with confidence on site.
Know Before You Go
When your customers have smart HVACR maintenance installed, you can analyze a system’s problems remotely to “know before you go.” By analyzing sensor data, you can grab the right part and send the right tech for the job.
This helps with managing labor and reducing time on site. You can be a hero to your customer by not spending extra time running for parts or diagnosing the issue.
Selling new systems with smart maintenance gives you the ability to differentiate your offering from other contractors.
Offering a system featuring sensor technology and the ability to diagnose problems remotely positions you as the right partner for homeowners who are increasingly expecting their home appliances to be smart.
HVACR is a big investment for a homeowner and smart maintenance provides peace of mind and a better service experience. The future of HVACR has arrived. Upgrade to smart.